Privacy Policy

We collect information from you when you register on our site, subscribe to our newsletter or respond to a survey. When ordering or registering on our site, you may be asked to give personal details. Alternatively you may visit the site anonymously.

Our uses for customer information:


To personalise your experience

The information we gather helps us to personalise your shopping experience and cater to your specific needs.

The advancing of our website

We continually aim for excellence on our website offerings based on the information and feedback we receive from you.

The improvement of our customer service

Your information helps us to more effectively respond to your customer service requests and needs.

To process transactions

Your information, whether public or private, will not be sold, exchanged, to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.


If you received a mailing from us, (a) your email address is either listed with us as someone who has expressly shared this address for the purpose of receiving information in the future ("opt-in"), or (b) you have registered, purchased, enquired or otherwise have an existing relationship with us. In addition to this customers may occasionally receive an e-newsletter containing information or news about the brand, special offers, new ranges and stock. We respect your time and attention by controlling the frequency of our mailings.

How can you stop receiving emails from us?

Each email sent contains an easy, automated way for you to cease receiving email from us, or to change your expressed interests. If you wish to do this, simply follow the instructions at the end of any email.

If you have received unwanted, unsolicited email sent via this system or purporting to be sent via this system, please forward a copy of that email with your comments to for review.

The protection of customer information

The protection of our customer’s information is of paramount importance to us. We implement a variety of security measures to maintain the safety of your personal information when you enter your personal information into our website.

We offer the use of a secure server. All supplied sensitive and credit information is transmitted securely and in the case of a registered stored on a database that only authorized personnel will be able to access.

After a transaction, your private information (Financial details) will not be stored on our servers.

The use of cookies

Cookies are a small amount of data generated by a website and saved by your web browser. Its purpose is to remember information about you.

The use of cookies on our site is minimal and is only used to store basic information to enhance/improve your shopping experience. If you agree to our cookie policy that enables our site/system to recognize your browser and capture and remember certain information

We use cookies to help us remember and process the items in your shopping basket and understand and save your preferences for future visits.

The disclosure of information to outside companies.

We do not sell, trade, or transfer personal information to any third party or companies. This does not include trusted third parties or companies that assist us in operating our website, the running of our business, or servicing you, so long as those parties agree to keep this information confidential.

We may also release your information when we believe release is appropriate to comply with the law and enforce our site policies.

Policy changes

J & G Agencies Ltd t/a TileMarket may change this at any time by updating this page. You should check this page to ensure that you are happy with any changes.