Frequently Asked Questions

Do you supply and fit?

Yes we do supply and fit, for further details go to the supply and fit page of our website or alternatively contact us and we will answer all questions you may have. Our contact details can be found on our contact us page.

What is the difference between ceramic and porcelain?

Porcelain tiles are made up of various clays. A key element of a porcelain tile is its extremely low level of water absorption. This then means that porcelain tiles are a lot more common for commercial use and areas that with common use due to their high durability.

Ceramic tiles are made up primarily of clay mixed with various minerals and water. This composition is then processed with heat to create the solidified product. Since ceramic material is porous, the top surface is usually sealed with a glaze. The glazed surface is referred to as the design layer since it determines the tile’s finished colour, design and texture. Ceramic tiles are not as durable porcelain and are generally used in the home.

Where can Porcelain tiles be used?

Porcelain tiles are generally used both inside in areas with a high volume of use and outside due to their tough design.

How is the delivery charge broken down?

All delivery charges are broken down on the basis of the weight of a customer’s order and the location to which a customer desires delivery.

If I supply the measurements could you calculate the area for me?

Yes we are more than happy to help whenever we can. If you contact any of our various branches or email us with the dimensions etc we will get back to you. We will not be responsible for the dimensions you give us. It is recommended that you have this checked on site before confirming your order.

What are frost proof tiles?

A frost proof tile is specially designed and produced for use where freezing and thawing conditions occur. This can be used both internally and externally subject to slip resistance qualities.

Can wall tiles be used to tile a floor and vice versa?

Any tile designated by the manufacturer as floor tile can be installed on vertical surfaces and countertops. The durability required for floors is necessarily greater than for walls (which receive no foot traffic).Exterior wall applications must use tile that is Frost Resistant.

The reverse is not true, however. Wall tiles are not suitable for use on floors. It is usually non-vitreous, i.e. not manufactured to withstand excessive impact, abrasion or freeze/thaw cycling. In all cases, please consult with one of our staff for experienced advice.