Terms & Conditions

J & G Agencies Ltd t/a Tile Market  - Terms and Conditions 

The Terms and Conditions below apply to the use of the J & G Agencies Ltd t/a (trading as) Tile Market web site and we recommend that any customers wishing to use our website read the  Terms and Conditions below.

  1. The Company 
  2. Content 
  3. Cookie policy
  4. Payment 
  5. Pricing 
  6. Delivery
    1. Late delivery 
  7. Costing and timing 
  8. Ordering products
    1. Sample ordering 
  9. Refunds and Returns 
  10. Cancellations
  11. Refund and Returns of Damaged/Incorrect products
  12. Exchanging defected products in store 
  13. Descriptions of goods
  14. Copyright
  15. Further help
  16. Sale conditions 
  17. Like & Share Competition 

The Company (1)

We are J & G Agencies Ltd t/a Tile Market, a business registered in Northern Ireland, Vat number GB854126236.  We are a retailer of tiles, sanitary ware and associated products which we sell and deliver to customers within the UK.  We are based in Northern and Southern Ireland and our Head Office is located at 5-7 Glenmachan Place, Boucher Road, Belfast, Co. Antrim, BT12 6QH.

This site has been produced for our United Kingdom customers and we do not sell to customers located overseas via this website.  If you are located overseas and wish to place an order please contact us for further information.

Content (2) 

The contents of this site including product prices, delivery charges and product details are subject to change at any time without notice. The Tile Market may also change these Terms and Conditions without notice.

Cookie Policy (3)

Cookies are a small amount of data generated by a website and saved by your web browser.  Its purpose is to remember information about you.  By using our website (tilemarket.co.uk) you are agreeing to our 

cookie policy and the usage agreement.

The use of cookies on our site is minimal and is only used to store basic information to enhance/improve your shopping experience.  If you agree to our cookie policy that enables our site/system to recognize your browser and capture and remember certain information

We use cookies to help us remember and process the items in your shopping basket and to understand and saves your preferences for future visits.

Payment (4)

We accept the following cards on our website:

Pricing (5)

The prices on this website are clearly displayed in pounds sterling and are inclusive of any excise duties and VAT payable within the UK unless otherwise stated.  The prices shown on this website are excluding the cost of delivery. Delivery costs are displayed on the shipping information page of our website and are subject to change.

Online and in-store pricing is seperate, therefore on occasion there may be a slight price discrepancy between what is displayed on this website and the price displayed in-store. J & G Agencies Ltd t/a Tile Market accepts no responsibility for purchases made in-store which may have resulted in a customer receiving goods for a lesser price if the purchase was made online.

Delivery (6) 

When products have been purchased it is your responsibility to ensure you are available to take delivery of the purchased products.  The products will be delivered within the given delivery time and someone must be available to sign for the delivery.  If you do not accept delivery of the products, or we are unable to deliver, or are delayed in delivering said products because of your actions, we may charge you and you will be liable to pay us for all charges.  The delivery charges on this website are for orders made online only and don’t apply to orders made in any of the Tile Market stores.  Note that on the acceptance of delivered products, the products are then no longer the responsibility of the J & G Agencies Ltd t/a Tile Market.

The customer must provide a flat area to unload.  We will offload goods using a pallet truck.  We do not provide a forklift nor do not carry goods into a customer’s home/premises.

All delivery costs will be calculated in accordance with the weight of the order and the customer’s delivery address. In the event we are delivering to a site without a postcode the delivery cost will be based on the nearest road to the site.

Late delivery (6a)

As the transport of our products is done by an external transport company, we don’t accept any liability for late delivery, as once the products are dispatched from our premises it is out of our control.

Orders Over £399 shipped within UK mainland given free shipping (6c) 

The offer of free shipping for orders over £399 shipped within the UK mianland (England, Scotland, Wales) is subject to J&G TileMarket terms and conditons. This will include all returns, delivery, and purchasing policies. J&G TileMarket preserve the right to cancle any order at any gievn time. The offer is strictly available online and will apply to the mainland.

Costs & Timings (7)

All details of delivery charges and information can be found on our shipping information page.  Delivery is subject to the following details:

Ordering products (8)

After selecting your products from the range we have available, you will proceed to the checkout area. Your payment will be passed onto a secure online payment authorisation service that will process your card details and obtain payment from your card provider.

A confirmation email will be sent to the email address you provide.  This will not be seen as acceptance of your order.  Your order is accepted at the time of dispatch of the ordered products to you and it is at that time that a contract for sale is made between you and us. 

All products ordered from this site will be based upon our product prices and delivery charges in force at the time you submit your order.

Please be advised all tile orders are subject to tone and calibre variation, this is due to the way the product is made which is determined by the manufacturer.

Please note acceptance of any order is at our discretion.

Sample ordering (8a)

A sample is available of the majority of the tiles seen on this website to enable you to see the tile before you buy, with a maximum allowance of five samples per customer order. Samples are sent from your nearest J &G Tile Market store through Royal Mail.  The customer will have the option of collecting in store. Most samples are free of charge although there is a charge for delivery, the website will have a price for both the sample and delivery.

Refunds & Returns (9)

In accordance with the Selling Regulations and law, the following applies to all orders made via E-Commerce contracts.  The Customer is allowed to return the Goods within seven working days for a refund; this excludes all shipping costs incurred.  However if any of the following points have been breached the returns contract entered will be void:

Cancellations (10)

Under the Distance Selling Regulations, if you buy online or by phone, your consumer rights entitle you to a full refund if you request one within 7 working days of receipt. 

Refund and Returns of Damaged/incorrect products (11)

All goods must be checked by the customer on receipt of products – All reports of broken or faulty products wishing to be returned should be reported within 48 hours of receipt. After 48 hours J & G Agencies Ltd t/a Tile Market will not accept any case for a return. 

Our entire liability to you shall be limited to the price you paid for the goods and we shall not be responsible for any consequential or other financial loss that you may seek to claim for regarding the products bought from us you are carrying out. 

In accordance with the Selling Regulations and law, the following applies to all orders made via E-Commerce contracts. The Customer is allowed to return the Goods within seven working days for a refund; this excludes all shipping costs incurred. However if any of the following points have been breached the returns contract entered will be void:

Returning Samples

For a refund on your sample tiles, please take them to your nearest store which can be located by visiting the “contact us” page on our website.

Exchanging the defected product in store (12)  

You can take your defective goods back to a store for an exchange. Where possible this should be the store that despatched your original order.

Description of Goods (13)

All product descriptions both on our website and in store are for guideline purposed only. 

Copyright (14) 

All rights in this website including that of copyright are owned and licensed to us i.e. J & G Agencies Ltd t/a Tile Market.  All copying or storing of content from this website is prohibited without the permission of Tile Market. Under no circumstances is the content to be used without our permission and any breach of this would be a breach in copyright. 

Further help (15)

If you have any further queries on our terms and conditions or other elements of our website you can use the contact us page to either email or telephone us.

Sale conditions (16)

All rights are reserved by TileMarket to decline any sale purchase before or after the order is placed.

The double discount sale is in store only and all discounts do not apply online.

All disocunted items have been selected by Tilemarket in accordance with the trading standards product guide lines.

Like and share competition (17)
























*Any queries should be directed to info@tilemarket.co.uk 




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