Refunds & Returns
In accordance with the Selling Regulations and law, the following applies to all orders made via E-Commerce contracts. The Customer is allowed to return the Goods within seven working days for a refund; this excludes all shipping costs incurred. However if any of the following points have been breached the returns contract entered will be void:
The product box has been opened and will be not be suitable for resale
(The condition of the box will be decided by Tile Market staff at our discretion)
The products have not been fixed onto a surface, i.e. floor or wall.
Any visual or internal damage has been done to the products purchased.
- If the returned Goods received by the Company are not in a sellable/as sold condition.
For a refund on your sample tiles, please take them to your nearest store which can be located by visiting the “contact us” page on our website.